Your Paperwork, Your Brand
Make every document feel like your own. From invoices and packing slips to return forms, labels or product info sheets, Helm lets you customise the paperwork your business needs. Whether it's a label in the box or a printed returns guide, everything stays on brand and easy to manage.
Branded Everything: Customise invoices, packing slips, return forms and extra documents to match your brand.
Flexible Formats: Generate documents in 4x4, 4x6, 4x8, A4, A5, S17, S19 and more using your preferred layout or export format.
Add a branded AI assistant to your website to handle support questions instantly. From “Where is my order?” to returns and policies, it gives your customers fast answers without the wait.
Cut WISMO Queries: Automatically handle common questions like order status, delivery updates and tracking issues.
Fewer Return Requests: Help customers choose the right products and sizes before they buy, reducing refund rates.
Boost Satisfaction: Provide instant, 24/7 support that lowers ticket volumes and keeps customers happy.
On-Brand Emails and
Customer Alerts
Helm makes it easy to create branded emails and SMS messages using a full drag and drop builder. Set up custom templates and trigger them on key events such as when a parcel ships, is delayed or gets delivered. Keep your customers informed, engaged and always connected to your brand.
Drag-and-Drop Builder: Design beautiful emails without writing a line of code.
Event Triggers: Event Triggers: Send messages at key points like dispatch, delay or delivery.
Smart Review Requests: Ask for product reviews only after successful delivery to avoid courier-related complaints.
