Customer Data, Made Useful
Get a full picture of every customer, from order history and return rate to total value and buying behaviour. Instantly see whether they are trade or retail customers, and where your most valuable buyers are coming from.
Order History: View each customer’s full order timeline, total spend, purchase frequency and return rate.
Customer Type: Instantly see if a buyer is trade or retail, helping you tailor your service and communication.
Top Buyers: Identify and prioritise your most valuable and loyal customers based on real data.
Connect Your Whole Business
Helm connects you to over 650 sales channels, couriers, and marketplaces—all from one powerful platform. It takes care of
orders, shipping, and stock, so you can spend less time on operations and more time growing your business.
650+ Integrations: Connect instantly with sales channels, marketplaces, and couriers.
Bring your order management, shipping, and stock together in one simple platform.
Beyond the Basics
Helm supports more than fulfilment. Take payments with Stripe or PayPal, process returns with branded portals,
and handle resends quickly and confidently. All from one system.
Take Payments With Ease
Send payment links or take payments over the phone for edited, manual or phone orders, all managed within Helm.
Returns Made Simple
Handle returns with a branded portal for customers and a full returns workflow in Helm, from request to restock.
Resends Without the Hassle
Create and track replacement orders with full visibility and reporting across your team, all within Helm.
Track Every Action
Endless Automation
Possibilities with Helm
Helm’s rule engine takes care of the repetitive stuff. Automatically pick shipping services, tag or flag orders, route them into folders, fix incorrect data like address errors, and even set expected dispatch times. Set your rules once and let Helm handle the rest. Flexible, powerful and built to save you time.
Shipping Rules: Automatically select the shipping service based on destination, weight, value, courier preference, delivery speed and more.
Smart Tagging: Flag or tag orders based on custom rules, then route them into folders for easy management.
Data Correction: Automatically fix issues like missing phone numbers or addresses that are too long to ensure smooth fulfilment.
